Last updated: September 2026
Glenco is committed to protecting your privacy and ensuring the security of your personal information.
Glenco maintains all personal information in accordance with the 13 Australian Privacy Principles in the Privacy Act 1988 (Cth), which regulates how Glenco collects, uses and keeps secure your personal information.
This Privacy Policy outlines how we deal with your personal information.
If we agree with you to use or disclose any of your personal information in ways which differ to those stated in this Privacy Policy, our agreement with you will prevail to the extent of any inconsistency.
In this Privacy Policy, Glenco Electrical Services Pty Ltd, Glenco Building and Maintenance Pty Ltd and Glenco Security and Alarms Pty Ltd are also referred to as ‘Glenco’, ‘we’, ‘our’ or ‘us’.
Collection of Personal Information
Personal information that we may collect and hold about you includes your name, date of birth, position held, business addresses, phone numbers, email addresses, information on the services you use, information based on the services your business provides and the qualifications required by your business to provide those services. In some cases we may also record home contact details and email addresses where these have been provided.
We will not collect or hold your sensitive personal information* without your consent, and only if the collection of your sensitive information is necessary for one or more of Glenco’s functions or activities. If we receive sensitive information about you that we have not requested, or personal information that we could not have collected from you, we will destroy that information where it is lawful and reasonable to do so.
* Sensitive personal information includes, but is not limited to: health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual orientation or practices, criminal record, and biometric information, as defined under the Privacy Act 1988 (Cth).
Wherever possible, we will collect personal information directly from you. You may provide your personal information to Glenco for a range of different reasons, including:
1. When you request Glenco to undertake services on your behalf;
2. When you wish to provide services to Glenco;
3. When you contact Glenco by email, telephone or mail;
4. When you engage with Glenco on social media;
5. When you submit a form on our website; and
6. When you send us documents containing your personal information.
We may also collect information from other sources such as written material sent to us, and publicly available sources such as newspapers, directories and public registers.
Website Analytics and Cookies
Our website uses cookies and similar technologies, which are small files or pieces of text that download to your device when you visit our site. We use these to help the website function, understand how visitors use the site, and improve your experience.
Our website may collect information including details about your browser, network and device, web pages you visited prior to coming to our site, and your IP address. This information may identify you or your device and is used for website analytics and performance purposes only.
If you would prefer not to accept cookies, you can adjust your browser settings to refuse them. Please note that disabling cookies may affect the functionality of some parts of our website.
Form Submissions
When you submit information to us via a form on our website, we collect the data you provide in that form, including your name, email address, phone number, the services you are enquiring about, details of work required, and any other details you choose to share. This information is used to respond to your enquiry and for the purposes outlined in this Privacy Policy.
Our website forms may also allow you to upload photos or files relating to your service request. Any files you upload are used solely to assess and respond to your enquiry and are handled in accordance with this Privacy Policy.
Website Platform and Third-Party Service Providers
Our website is hosted by a third-party platform whose servers may be located outside Australia. That platform processes website data, including information submitted through our online forms and website analytics, on our behalf. Where your personal information is processed by third-party platform providers or other overseas service providers, Glenco will take reasonable steps to ensure that those recipients handle your information in a manner consistent with Australian privacy laws.
We do not disclose personal information we collect to third parties for the purpose of allowing those third parties to directly market their products and services to you.
Use of Personal Information
In general, we will only use information that we hold about you for the purposes of advising you of our products and services, and in the provision of products and services to you.
The personal information we collect from you may be used in some or all of the following ways:
• To deliver and invoice you for any product or service;
• To provide you with information that we think may be of assistance or interest to you or your organisation;
• To assist in market research; and
• To improve our service and communications.
We may use your personal information to provide you with information about Glenco products and services which we consider may be of interest to you. We will consider that you consent to this unless you opt out. You may opt out at any time by contacting us (see Contact details below) or by using the Unsubscribe link in any electronic communication.
What Happens If You Don’t Provide the Information Requested?
If you choose not to provide the personal information that we ask for, or the information you provide is incomplete or inaccurate, Glenco may be unable to advise you of available products and services or maintain contact with you.
Disclosure of Personal Information
Generally, we will not provide your personal details to any other person or organisation other than:
• Organisations to which you have authorised us to provide your personal details;
• Service providers such as printing and posting services, and organisations involved in the provision and maintenance of our business systems and infrastructure;
• Organisations to which by law we may be required or authorised to provide your personal details;
• Our auditors and other professional advisers; and
• Our representatives, such as our legal advisers.
Some of our service providers may be located outside Australia. Where your personal information is disclosed to overseas service providers, Glenco will take reasonable steps to ensure that those recipients handle your information in a manner consistent with Australian privacy laws.
Where your personal information is disclosed to service providers and other organisations, Glenco will seek to ensure your personal information is handled in accordance with privacy laws and is not disclosed for any purpose other than those to which you have consented (unless required or authorised by or under an Australian law or court/tribunal order).
We may also use or disclose your personal information where such use or disclosure is reasonably necessary, including:
1. To establish, exercise or defend a legal or equitable claim; or
2. To participate in confidential alternative dispute resolution.
Credit Cards
If you purchase a product or service using a credit card, your credit card information is used to process the payment. Credit card details are not stored, and our records only reflect that you purchased a product or service and the amount paid. We will protect the security of your credit card details when processing your payment.
Storage, Security and Data Breaches
Glenco will take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure. When the information is no longer needed for any purpose for which it may be used or disclosed, it will be destroyed or permanently de-identified.
In the event of a data breach that is likely to result in serious harm to any individual whose information is involved, Glenco will comply with its obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
Your personal information may be retained if:
1. The personal information is contained in a Commonwealth Record; and
2. Glenco is required by or under an Australian law or court or tribunal order to retain the information.
Links on Our Website
Our website may contain links to other sites. This Privacy Policy does not apply to external websites, and Glenco is not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any external sites you visit.
Access to Your Personal Information
You have the right to know what personal information Glenco holds about you and to obtain access to it. To request access, please contact us (see Contact details below). You may need to provide proof of your identity before access is provided.
We will respond to your request within a reasonable timeframe. If we refuse access to any of your personal information, we will provide you with reasons for the refusal.
Updating Your Personal Information
It is important that the personal information we hold about you is accurate and up to date. You have the right to request that Glenco take reasonable steps to correct any personal information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. You may need to provide proof of your identity before any changes are made.
To update your personal information, please contact us in writing at the address below (see Contact details below).
Use of Your Email Address
When you provide your email address and phone number to Glenco — for example, by submitting a job request or enquiry form — we will use those details to communicate with you in connection with your service, including appointment confirmations, technician notifications, job updates and other service-related communications. These communications are necessary to deliver the service you have requested and do not require a separate opt-in.
If you do not wish to receive service communications from Glenco, you can contact us at any time (see Contact details below). Please note that opting out of service communications may affect our ability to deliver your job or keep you informed of its progress.
Newsletter and Marketing Communications
In addition to service communications, we may also send you updates, news and promotional content from Glenco by email. We will only do this where you have given your express consent, for example, by ticking the opt-in checkbox on one of our website forms.
Your opt-in represents your express consent to receive commercial electronic messages from us in accordance with the Spam Act 2003 (Cth). You may withdraw your consent and unsubscribe at any time by using the Unsubscribe link included in every marketing email we send, or by contacting us directly (see Contact details below). We will action your request promptly.
We will not add you to our marketing mailing list without your consent.
Questions and Complaints
If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us (see Contact details below).
Once a complaint has been lodged, we will respond to you as soon as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, by calling 1300 363 992, or by submitting an online Privacy Complaints Form via the OAIC website.
Contacting Us
If you have any comments, questions or concerns regarding this Privacy Policy, or the way in which we handle your personal information, please contact:
Name: Glenco
Ph: (02) 9700 9996
Email: service@glenco.com.au
Postal Address: PO Box 7402, Alexandria NSW 2015
If we receive a privacy complaint, it will be treated seriously, dealt with promptly, and handled in a confidential manner in accordance with Glenco’s internal complaints handling procedures.
If your complaint is not resolved to your satisfaction, you may refer it to the Office of the Australian Information Commissioner (OAIC):
Director of Compliance (Investigations)
GPO Box 5218, SYDNEY NSW 2001
Ph: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
Additional Information
Glenco reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website. We will not separately notify you of changes.
You may request a copy of this Privacy Policy in a particular form and we will take reasonable steps to provide it to you free of charge.